Milica (Miki) Mitrovich

Master Connection Associates, New York. Senior Vice president of Consulting

Miki has 19 years of experience in global sales and marketing strategies for the tourism industry, as well as market development for global hospitality across brands with an emphasis on the luxury segment. She has strength in: Market Strategy and Implementation, New Product and Pre-launch Strategies, Marketing Plans, Positioning and Messaging, Sales Structure Analysis and Implementation and Competitive Analysis and Benchmarking. Miki also has 9 years of experience training and consulting in customer service and sales excellence, from which she has developed a highly analytical perspective for building market share and brand loyalty by teaching sales teams and leaders the fundamentals of strategy and performance in competitive markets. Miki has leadership and sales expertise gained from her years of experience in leadership roles at Four Seasons Hotels & Resorts and The Ritz-Carlton Hotel Company.